Managed IT Services Managed IT Services 
| Automated 24x7 Monitoring & Alerting |
| Proactive Computer Services & Network Support |
| Microsoft O/S and Application Patching |
| Third-Party App and Plugin Updating |
| Asset Inventory and Management |
| Backup, Security and Firewall Management |
| Hardware, Software Procurement & Warranty |
| Router, Switch and Network Management |
| Unlimited Remote Support |
| Onsite Support as required * with prepaid hrs |
| Priority Phone Access |
| Discounted Service Rate for Projects |
| Discounted Pricing on Hardware & Software |
| New PC Build and Migration included |
| Line-Of-Business Application Support * client must have sw vendor support contract |
| One-to-one User support and tutoring |
| Vendor Management - ISP, Telco, Printers, Copiers, etc |
| Plus many more benefits like 'loaner hw' |